Privacy Policy
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Data We Collect
We collect account data, course activity, and communication metadata to provide services and support.
Categories include: identity (name, username), contact (email, phone), authentication (password hashes, tokens), device and technical data (IP, user agent, language, time zone), usage data (pages viewed, modules completed), transaction data (enrollments, invoices), communications (support tickets, chat, feedback), user-generated content (assignments, portfolio submissions), and inferences (proficiency levels).
Sensitive data is not required; if you voluntarily submit sensitive information, we process it only with a clear purpose or as required by law.
How We Use Data
We use data for enrollment, course delivery, analytics, personalization, support, security, fraud prevention, and compliance. We do not sell personal data.
Legal bases include: performance of a contract, legitimate interests (e.g., improving training quality), consent (e.g., optional analytics), and legal obligations.
If you participate in certifications, we process completion data to issue and verify certificates.
Retention
We retain data as long as necessary for the purposes described or as required by law.
Typical retention: account and course records for your active subscription and up to 3 years after closure; invoices for 7–10 years (tax); support messages for 24 months; analytics data for 14 months unless you withdraw consent.
We anonymize or delete data when it is no longer needed.
Your Rights
You may access, rectify, or delete your data. You can also object to processing, restrict processing, and request portability, when applicable.
To exercise rights, contact [email protected]. We will verify your identity and respond within 30 days.
If you are in the EEA/UK, you may lodge a complaint with your data protection authority. California residents may request disclosures under the CCPA/CPRA.
Data Sharing
We share data with trusted processors who provide hosting, analytics (when enabled), payment processing, support tooling, and communication services. These parties act under contracts that limit their use of your data.
We may disclose information to comply with law, enforce our terms, or protect rights, property, or safety. In a merger or acquisition, your data may transfer subject to this policy.
Security
We implement measures such as encryption in transit, hashing of credentials, access controls, audit logs, and regular backups. No method is 100% secure; we continuously monitor and improve our safeguards.
You are responsible for keeping your password confidential and using unique credentials.
International Transfers
Where data is transferred across borders, we use appropriate safeguards such as Standard Contractual Clauses and additional technical measures.
Children’s Privacy
Our services are not directed to children under 13 (or the age required by your jurisdiction). We do not knowingly collect personal data from children. If you believe a child provided data, contact us for removal.
Automated Decision-Making
We may use automated rules to tailor course recommendations and content difficulty. These do not produce legal or similarly significant effects. You can request human review of any automated outcome that you believe is inaccurate.
Do Not Track
Some browsers offer “Do Not Track.” We respect applicable signals where technically feasible and provide in-product controls to disable optional analytics.
Changes to This Policy
We may update this policy. Material changes will be highlighted in the product or via email. The “Last updated” date will reflect the latest revision.
Contact
Email: [email protected]
Phone: +1-332-555-0194
BaseGrant Jewelry Academy, 125 Franklin St, Suite 300, New York, NY 10013, USA